1. Who we are

Modern English Yugen Gaisha
2F/3F Hirata Building, 5-20 Korien-cho, Hirakata, Osaka 573-0086, Japan
Telephone: +81 72 835 5259
Email: [email protected]

2. Personal data we collect

– Identity information (name, date of birth, nationality)
– Contact details (postal address, email, telephone)
– Payment details (bank or card information, billing address)
– Account credentials (username, encrypted password)
– Usage data (pages visited, actions taken, IP address, browser type)
– Marketing preferences and enquiry history
– Student progress data when you use our learning platforms

3. How we use personal data

– To provide and administer our educational and franchise services
– To process payments and issue invoices
– To respond to enquiries and provide customer support
– To send operational notices, newsletters and marketing messages (with opt-out)
– To improve our Sites, products and services through analytics
– To comply with legal or regulatory obligations

4. Legal bases for processing

We process your data only when at least one lawful basis applies: contract performance, legitimate interests (such as service improvement or fraud prevention), consent (for optional marketing), legal obligation, or vital interests (safety).

5. Sharing of personal data

We do not sell your data. We may share it only with:
– Trusted service providers (payment processors, IT hosting, email platforms) under written contract
– Franchisees and authorised teachers strictly for educational delivery
– Regulators, courts or law-enforcement bodies where we must comply with the law

6. International transfers

Where data are transferred outside Japan or the European Economic Area, we ensure appropriate safeguards such as adequacy decisions or standard contractual clauses.

7. Data retention

We keep personal data only as long as necessary for the purposes set out in this policy and to meet legal, accounting or reporting requirements. Student progress records are normally retained for five years after the last activity, unless you request deletion earlier and no longer-term obligation applies.

8. Your rights

You have the right to: access; rectification; erasure; restriction; data portability; object to processing; and withdraw consent at any time. UK/EU residents may also lodge a complaint with their supervisory authority. To exercise any right, email [email protected].

9. Cookies and analytics

We use essential cookies for site functionality and optional analytics cookies (Google Analytics 4) to understand aggregate usage. You may refuse non-essential cookies via our cookie banner or your browser settings.

10. Security

We employ industry-standard safeguards including encryption in transit (TLS), hashed passwords, role-based access controls and regular security audits.

11. Children’s privacy

Our consumer-facing services are intended for learners aged 2 and above and are used only with parental consent for minors under 18. We do not knowingly collect data from children without such consent.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be announced on our Sites with a revised “Last updated” date. Continued use after changes constitutes acceptance.

13. Contact

Questions about this Policy or your personal data?
Email [email protected] or write to the Data Protection Officer at the address in section 1.